Refund Policy
This policy explains when a Vyik payment may qualify for a refund or alternative remedy.
1. General Rule
- Payments are generally final unless the circumstances below qualify for a refund.
- Refund requests should be submitted within 24 hours of the relevant payment where practical.
2. Eligible Refund Circumstances
- Payment was successful but Vyik could not provide the purchased access because of a confirmed Vyik system error.
- A duplicate charge occurred and was not caused by the user's own repeated payment attempt.
- A purchased service becomes permanently unavailable and no reasonable alternative can be provided.
3. Circumstances Normally Not Eligible
- A change of mind after purchase.
- Temporary third-party outages, maintenance or usage limits.
- Account restriction caused by a breach of the Terms and Conditions.
- Access problems caused by the user's device, browser, network connection or unsupported setup.
4. How to Request a Refund
- Email support@vyik.ke with the subject "Refund Request" and include the payment ID, date, amount and reason.
- We will review the request and may ask for additional information.
- Approved refunds will be returned through an available supported method, subject to payment-provider processing times.
5. Alternative Compensation
- Where appropriate, Vyik may offer an extension of service or another reasonable remedy instead of a cash refund.
6. Policy Changes
- Vyik may update this policy as the product, payment methods or applicable requirements change.
Questions? Contact support@vyik.ke.