Privacy Policy
This policy explains how Vyik handles personal information when you use our website, dashboard and related services.
Information We Collect
- Information required to create and manage an account, such as your name, email address and contact information.
- Technical and usage information such as timestamps, IP address and activity logs where required for security, troubleshooting and service delivery.
- Information you voluntarily provide when contacting support or sending feedback.
How We Use Information
- To provide and manage Vyik services and user accounts.
- To improve platform performance, reliability and user experience.
- To prevent abuse, investigate issues and respond to support requests.
- We do not sell personal information.
Sharing of Information
- We may use trusted service providers for functions such as hosting, analytics, communications and payment processing.
- We may disclose information where required by law or where reasonably necessary to protect users, Vyik or our legal rights.
Data Security
- We use reasonable technical and organisational safeguards designed to protect personal information.
- No online system is completely secure, so users should also protect their account credentials and devices.
Cookies and Similar Technologies
- Vyik may use cookies and similar technologies to maintain sessions, remember preferences and understand product usage.
- You may control cookies through your browser settings, although some features may stop working correctly.
Third-Party Services
Vyik may link to or enable access to third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.
Children's Privacy
Vyik is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Your Choices and Rights
- You may request access to or correction of personal information associated with your account.
- You may request deletion of eligible personal information, subject to legal, security and service-retention requirements.
- Privacy requests can be sent to support@vyik.ke.
Policy Updates
We may update this Privacy Policy from time to time. The current version published on vyik.ke applies from its stated effective date.